Over, Short, and Damaged (OS&D)

Over, Short, and Damaged (OS&D) is a type of freight claim shippers file when freight arrives in a condition not specified in the Bill of Lading (BoL).

Shippers create OS&D reports that include the following information to file a freight claim:

• Shipment numbers
• Item descriptions
• Item quantities
• Observed damages

According to the 49 U.S.C. §14706 (Carmack Amendment), shippers must file an OS&D claim within 9 months of the delivery date and carriers must respond within 120 days of the claim. 

Visit our Freight Resources blog to learn what counts as OS&D and how to file a freight claim. 

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OS&D Claims: Mistakes To Avoid for Seamless Delivery

Freight Claims & OS&D: Process, Timeline, & Documentation

Shipper's Guide to Carriers, Brokers, and FMCSA Compliance